TERMS AND CONDITIONS

These General Terms and Conditions ("Terms") govern the rights and obligations of you, as the buyer, and us, as the seller, within contractual relationships concluded through the E-shop on the website www.theaceramics.sk.

All information regarding the processing of your personal data is contained in the personal data processing policy, which can be found at www.theaceramics.sk.

As you are certainly aware, we primarily communicate remotely. Therefore, our Contract is also concluded using means of distance communication, which allow us to reach an agreement without our simultaneous physical presence.

If any part of these Terms conflicts with what we have specifically agreed upon during your purchase process on our E-shop, that specific agreement shall prevail over these Terms.

1. CERTAIN DEFINITIONS

1.1. Price means the financial amount you will pay for the Goods;

1.2. Delivery Price means the financial amount you will pay for delivery of the Goods, including the cost of packaging;

1.3. Total Price means the sum of the Price and the Delivery Price;

1.4. VAT means value added tax under applicable legal regulations;

1.5. E-shop means the online store operated by us at Veľký Báb 298, 951 34 Báb, through which the purchase of Goods takes place;

1.6. Invoice means the tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.7. We / Us means Petra Grobarčíková, with its registered office at Veľký Báb 298, 951 34 Báb, Company ID No.: 55702384, registered in the Trade Register maintained by the District Office Nitra, Trade Register No.: 430-66987, e-mail: info@theaceramics.sk, phone number: +421 948 567 448, referred to by law as the seller;

1.8. Order means your irrevocable proposal to conclude a Contract with us for the purchase of Goods;

1.9. Goods means everything that you can purchase on the E-shop;

1.10. User Account means an account created on the basis of the data provided by you, enabling the storage of entered data and the history of ordered Goods and concluded Contracts;

1.11. You means the person purchasing on our E-shop, referred to by law as the buyer;

1.12. Contract means the purchase contract concluded on the basis of a duly completed Order sent through the E-shop, and it is concluded at the moment you receive confirmation of the Order from us.

2. GENERAL PROVISIONS AND INFORMATION

2.1. The purchase of Goods is possible only through the web interface of the E-shop.

2.2. When purchasing Goods, you are obliged to provide us with all information correctly and truthfully. We will therefore consider the information you provided when ordering the Goods to be correct and truthful.

3. CONCLUSION OF THE CONTRACT

3.1. The Contract with us may be concluded only in the Slovak language.

3.2. The Contract is concluded remotely through the E-shop, while you bear the costs of using means of distance communication. However, these costs do not differ from the basic rate you normally pay for the use of such means (in particular internet access), and therefore you should not expect any additional costs charged by us beyond the Total Price. By submitting the Order, you agree to the use of means of distance communication.

3.3. In order for us to conclude the Contract, you must create an Order proposal on the E-shop. This proposal must contain the following information:

3.3.1. Information about the Goods being purchased (on the E-shop, you indicate the Goods you are interested in purchasing by clicking the "Add to cart" button);

3.3.2. Information about the Price, Delivery Price, VAT, the method of payment of the Total Price, and the requested method of delivery of the Goods; this information will be entered during the creation of the Order proposal within the E-shop user interface, while information on the Price, Delivery Price, VAT and Total Price will be displayed automatically based on the Goods you selected and the delivery method chosen;

3.3.3. Your identification and delivery details necessary for us to deliver the Goods, in particular your first name, surname, delivery address, telephone number and e-mail address;

3.4. During the creation of the Order proposal, you may check and modify the data until the Order is created. After checking the data, you create the Order by clicking the button "Order with obligation to pay". Before clicking the button, you must also confirm that you have read and agree to these Terms; otherwise, it will not be possible to create the Order. A checkbox is used for this confirmation and consent. After clicking the "Order with obligation to pay" button, all completed information will be sent directly to us.

3.5. We will confirm your Order as soon as possible after it has been delivered to us, by sending a message to the e-mail address provided in the Order. The confirmation will include a summary of the Order and these Terms. By confirming the Order on our part, the Contract between you and us is concluded. The version of the Terms effective on the date of the Order forms an integral part of the Contract.

3.6. There may also be cases in which we are unable to confirm your Order. This concerns in particular situations where the Goods are unavailable or where you order a greater number of items than we allow. However, we will always provide information about the maximum number of Goods in advance within the E-shop, so this should not come as a surprise. If any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In such a case, the Contract is concluded at the moment you confirm our offer.

3.7. If an obviously incorrect Price is stated within the E-shop or in the Order proposal, in particular due to a technical error, we are not obliged to deliver the Goods to you at such a Price even if you have received confirmation of the Order and the Contract has therefore been concluded. In such a situation, we will contact you without delay and send you an offer to conclude a new Contract in an amended form compared to the Order. The new Contract is concluded at the moment you confirm our offer. If you do not confirm our offer within 3 days of it being sent, we are entitled to withdraw from the concluded Contract. An obvious pricing error includes, for example, a situation where the Price does not correspond to the usual price charged by other sellers, or where a digit is missing or added.

3.8. Once the Contract is concluded, you are obliged to pay the Total Price.

3.9. If you have created a User Account, you may place an Order through it. Even in such a case, however, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data. The method of creating the Order is otherwise identical to that used by a buyer without a User Account, but the advantage is that you do not need to repeatedly enter your identification details.

3.10. In some cases, we may allow you to use a discount when purchasing Goods. In order to receive the discount, you must enter the relevant discount details into the designated field in the Order proposal. If you do so, the Goods will be provided to you at a discounted price.

4. USER ACCOUNT

4.1. In some cases, we may allow you to use a discount when purchasing Goods. In order to receive the discount, you must enter the relevant discount details into the designated field in the Order proposal. If you do so, the Goods will be provided to you at a discounted price.

4.2. When registering a User Account, you are obliged to provide all entered data correctly and truthfully and to update it in the event of any change.

4.3. Access to the User Account is secured by a username and password. You are obliged to keep these access credentials confidential and not provide them to any third party. In the event of misuse of these credentials, we bear no responsibility.

4.4. The User Account is personal, and you are therefore not entitled to allow third parties to use it.

4.5. We may cancel your User Account, especially in the event that you breach your obligations under the Contract.

4.6. The User Account may not be available continuously, especially with regard to necessary maintenance of hardware and software equipment.

5. PRICING AND PAYMENT TERMS, RETENTION OF TITLE

5.1. The Price is always stated within the E-shop, in the Order proposal, and in the Contract. In the event of any discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, and it shall always be identical to the Price stated in the Contract. The Order proposal also states the Delivery Price, or the conditions under which delivery is free of charge.

5.2. The Total Price is stated including VAT and all fees required under special legal regulations.

5.3. We will require payment of the Total Price after the conclusion of the Contract and before handing over the Goods. You may pay the Total Price in the following ways:

5.3.1. By bank transfer. Information required to make the payment will be sent to you in the Order confirmation. In the case of payment by bank transfer, the Total Price is payable immediately.

5.3.2. By online card payment. In such a case, payment is processed through the ShoptetPay payment gateway, and the payment is governed by the terms and conditions of that payment gateway, available at: www.shoptetpay.com/sk. In the case of online card payment, the Total Price is payable immediately.

5.4. The Invoice will be issued electronically after payment of the Total Price and sent to your e-mail address provided in the Order. The Invoice will also be physically enclosed with the Goods and available in your User Account, if you have created one.

5.5. Ownership of the Goods passes to you only after you have paid the Total Price and taken delivery of the Goods. In the case of payment by bank transfer, the Total Price is deemed paid when it is credited to our account; in all other cases, it is deemed paid at the moment the payment is made.

6. DELIVERY OF GOODS, TRANSFER OF RISK OF ACCIDENTAL LOSS AND ACCIDENTAL DETERIORATION OF THE SUBJECT OF PURCHASE

6.1. The Goods will be delivered to you by the method of your choice, and you may choose from the following options:

6.1.1. Personal collection at Packeta pick-up points;

6.1.2. Delivery through Packeta delivery companies.

6.2. Goods may only be delivered within the European Union.

6.3. We are obliged to deliver the Goods to you without undue delay, but no later than within 30 days from the date of conclusion of the Contract. Circumstances may arise during the performance of the Contract that affect the delivery date of the Goods you ordered. We will inform you without undue delay by e-mail of any change in the delivery date and of the new expected delivery date of the ordered Goods, without prejudice to your right to withdraw from the Contract. Our notification of the new delivery date of the Goods will also include our request for you to confirm whether you insist on delivery of the ordered Goods on the new date. In the case of personal collection at the premises, we will always inform you by e-mail when the Goods are ready for collection.

6.4. Upon receiving the Goods from the carrier, you are obliged to check the integrity of the packaging of the Goods and in the event of any damage, immediately notify the carrier and us. If the packaging is damaged in a way indicating unauthorized handling or tampering with the shipment, you are not obliged to accept the Goods from the carrier.

6.5. You are obliged to accept the Goods at the agreed place and time. If you fail to accept the delivered Goods as stated above, we will notify you by e-mail where you can collect the Goods, including the time limit for collection, or we will re-deliver the Goods to you at your written request sent no later than 14 days from the date on which you were supposed to accept the Goods, provided that you undertake to reimburse us for all costs associated with the repeated delivery of the Goods. If you breach your obligation to accept the Goods, except in the cases under Article 6.4 of these Terms, this does not constitute a breach of our obligation to deliver the Goods to you. At the same time, your failure to accept the Goods does not constitute withdrawal from the Contract between us and you. If you fail to accept the Goods even within the additional period, we are entitled to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise this right, the withdrawal becomes effective on the day when the notice of withdrawal is delivered to you. Withdrawal from the Contract does not affect our right to compensation for damage in the amount of actual costs incurred for the attempted delivery of the Goods, or any other claim for damages if such damage arises.

6.6. If, for reasons arising on your side, the Goods are delivered repeatedly or in a different manner than agreed in the Contract, you are obliged to reimburse us for the costs associated with such repeated delivery. Payment details for reimbursement of these costs will be sent to your e-mail address stated in the Contract, and they are payable within 14 days from delivery of the e-mail.

6.7. The risk of damage to the Goods passes to you at the moment you accept them. If you do not accept the Goods, except in the cases under Article 6.4 of these Terms, the risk of accidental loss and accidental deterioration of the Goods passes to you at the moment when you had the opportunity to accept them, but acceptance did not occur for reasons on your side. The transfer of the risk of accidental loss and accidental deterioration of the Goods means that from that moment on, you bear all consequences associated with the loss, destruction, damage or any deterioration of the Goods.

7. LIABILITY FOR DEFECTS

7.1. Introductory provisions on liability for defects

7.1.1. We undertake to deliver the Goods to you in the required quality, quantity, and free from defects.

7.1.2. We are liable for defects that the Goods have at the time of their receipt. In the case of used Goods, we are not liable for defects caused by their use or wear and tear. In the case of Goods sold at a reduced price, we are not liable for defects for which the lower price was agreed.

7.1.3. The general warranty period is 24 months. The warranty period begins from the moment you accept the Goods.

7.1.4. If the Goods are replaced, the warranty period begins again from the acceptance of the new Goods by you.

7.1.5. Your rights arising from liability for defects in the Goods for which the warranty period applies shall expire if you do not exercise them during the warranty period. However, rights arising from liability for defects in perishable Goods must be exercised no later than the day following the purchase; otherwise, such rights expire.

7.2. We guarantee that, at the time when the risk of accidental loss and accidental deterioration of the Goods passes according to Article 6.7 of these Terms, the Goods are free from defects, in particular that:

7.2.1. they have the properties agreed between us and you, and if not expressly agreed, then such properties as we described for the Goods, or such properties as may be expected given the nature of the Goods;

7.2.2. they are fit for the purposes stated by us or for the purposes usual for Goods of that type;

7.2.3. they correspond in quality or workmanship to the agreed sample, if the quality or workmanship was determined according to a sample;

7.2.4. they are in the appropriate quantity and weight;

7.2.5. they meet the requirements imposed on them by special legal regulations;

7.2.6. they are not encumbered by third-party rights.

7.3. Conditions for exercising rights arising from liability for defects (complaints)

7.3.1. If the Goods are delivered to you in torn or damaged packaging, or if the shipment is obviously too light, we ask you not to accept such Goods from the carrier and to notify us of this fact without undue delay by phone at +421 948 567 448 or by e-mail at info@theaceramics.sk. In the event of obvious defects being discovered (e.g. mechanical damage), you are obliged to make a complaint without undue delay in the manner set out in point 7.4.1 below. We will not take into account complaints made later in respect of obvious defects in the Goods, including defects consisting in incompleteness of the Goods.

7.3.2. You are obliged to exercise rights arising from liability for other defects (hidden defects) in the manner set out in point 7.4.1 below without undue delay after discovering the defect in the Goods, but no later than before expiry of the warranty period.

7.3.3. The warranty applies only to manufacturing defects of the Goods and defects caused by mechanical damage. You may not exercise rights arising from liability for defects in particular in the case of defects caused by wear and tear, mechanical damage, use of the Goods in unsuitable conditions, etc.

7.3.4. You are not entitled to exercise rights arising from liability for a defect if you knew about the defect before accepting the Goods, or if we informed you about it, or if you were granted an appropriate discount on the Price of the Goods for that reason.

7.4. Exercising rights arising from liability for defects (complaints)

7.4.1. If the Goods have a defect, in particular if any of the conditions under Article 7.2 is not met, you may notify us of such defect and exercise your rights arising from liability for defects (i.e. complain about the Goods) by sending an e-mail or a letter to our addresses stated in our identification details, or in person at our business premises. You may also use the model complaint form provided by us, which forms Annex No. 1 to these Terms.

7.4.2. In your complaint notice, please state in particular a description of the defect of the Goods and your identification details, including the e-mail address to which you wish to receive information about the method of handling the complaint, and also specify which of the claims arising from liability for defects listed in points 7.5.4 to 7.5.8 you are exercising.

7.4.3. When making a complaint, please also submit proof of purchase of the Goods (Invoice), for the purpose of proving that the Goods were purchased from us; otherwise, we are not obliged to accept your complaint.

7.4.4. We consider the date of commencement of the complaint procedure to be the date of delivery of the defective Goods together with the relevant documents (according to point 7.4.3). If your submission by which you make the complaint is incomplete (in particular illegible, unclear, incomprehensible, lacking required documents, etc.), we will request completion of the complaint from you in writing, especially by e-mail. In such a case, the complaint procedure begins on the date of delivery of your completed submission.

7.4.5. If you do not complete the complaint pursuant to point 7.4.4 of this Article without undue delay, no later than within 10 days from the delivery of our request under point 7.4.4, we will consider your submission unjustified.

7.5. Handling of complaints

7.5.1. Based on your decision as to which of the rights under Sections 622 and 623 of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), specified in points 7.5.4 to 7.5.8, you are exercising, we will determine the method of handling the complaint immediately, in complex cases no later than within 3 working days from the date of the complaint. In justified cases, especially where a complex technical assessment of the condition of the Goods is required, no later than within 30 days from the date of the complaint.

7.5.2. After determining the method of handling the complaint, we will handle the complaint immediately; in justified cases, we may handle the complaint later, but the complaint procedure must not take longer than 30 days from the date of the complaint. After the expiry of the period for handling the complaint, you have the right to withdraw from the Contract or the right to exchange the Goods for new Goods, if possible.

7.5.3. We are obliged to issue you a written document on the handling of the complaint no later than within 30 days from the date of the complaint and we will inform you of its handling by e-mail. If the complaint is accepted, we will send you the repaired Goods or replace the Goods with new Goods or refund the Price of the Goods paid, unless agreed otherwise.

7.5.4. If the defect can be removed, you have the right to have it removed free of charge, in due time and properly. We will remove the defect of the Goods without undue delay.

7.5.5. Instead of removal of the defect, you may request replacement of the Goods, or if the defect concerns only a part of the Goods, replacement of that part, provided that this does not cause us disproportionate costs in relation to the Price of the Goods or the seriousness of the defect.

7.5.6. Instead of removing the defect, we may always replace the defective Goods with defect-free Goods if this does not cause you serious inconvenience.

7.5.7. If the Goods have a defect that cannot be removed and which prevents you from properly using the Goods as defect-free Goods, you have the right to have the Goods replaced or to withdraw from the Contract. The same rights apply if the defects are removable but you cannot properly use the Goods due to repeated occurrence of the defect after repair or due to a larger number of defects.

7.5.8. If there are other non-removable defects, you have the right to an appropriate discount from the Price of the Goods.

7.5.9. We will handle the complaint by delivering repaired Goods, replacing the Goods, refunding the Price of the Goods, paying an appropriate discount from the Price of the Goods, sending a written request to collect the performance (Goods), or by a reasoned rejection of the complaint.

7.6. The exercise of rights arising from liability for defects and complaints about the Goods is governed by Section 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on amendments to Act of the Slovak National Council No. 372/1990 Coll. on Offences, as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under distance contracts or contracts concluded outside the seller’s business premises and on amendments to certain acts, as amended (hereinafter referred to as the "Consumer Protection in Distance Selling Act").

7.7. If you make a complaint about the Goods:

a. during the first 12 months from the purchase of the Goods, we may reject your complaint only on the basis of expert assessment; regardless of the result of the expert assessment, we will not require you to pay the costs of the expert assessment or any other costs related to the expert assessment. We will provide you with a copy of the expert assessment justifying rejection of the complaint no later than within 14 days from the handling of the complaint;

b. after 12 months from the purchase of the Goods, and if we rejected such complaint, the document on handling the complaint will state to whom you may send the Goods for expert assessment. If you send the Goods for expert assessment to the designated person, the costs of the expert assessment, as well as all other related costs reasonably incurred, shall be borne by us regardless of the result of the expert assessment. If you prove our liability for the defect of the Goods by expert assessment, you may submit the complaint again; the warranty period does not run during the performance of the expert assessment. We are obliged to reimburse you within 14 days from re-submission of the complaint for all costs incurred for the expert assessment, as well as all related reasonably incurred costs. A re-submitted complaint may not be rejected.

7.8. If you are an entrepreneur, you are obliged to notify and point out the defect without undue delay after you could have discovered it, but no later than within 3 days from receipt of the Goods.

7.9. If you are a consumer, you have the right to exercise rights arising from liability for defects that occur in consumer Goods within 24 months from receipt of the Goods.

7.10. We have hereby duly informed you of your rights arising from Sections 622 and 623 of Act No. 40/1964 Coll., the Civil Code. By concluding the Contract, you confirm that you had the opportunity to read the complaint conditions relating to the Goods.

8. WITHDRAWAL FROM THE CONTRACT

8.1. Withdrawal from the Contract, i.e. termination of the contractual relationship between us and you from the outset, may occur for the reasons and in the manner set out in this Article, or in other provisions of the Terms where the right of withdrawal is expressly stated.

8.2. If you are a consumer, i.e. a person purchasing Goods outside the scope of your business activity, you have, in accordance with Section 7 of the Consumer Protection in Distance Selling Act, the right to withdraw from the Contract without stating a reason within 14 days from the date of delivery of the Goods. If we have concluded a Contract, the subject of which is several types of Goods or delivery of several parts of the Goods, this period begins on the date of delivery of the last part of the Goods, and if we have concluded a Contract under which we will deliver Goods to you regularly and repeatedly, it begins on the date of delivery of the first delivery. You may withdraw from the Contract in any demonstrable manner (in particular by sending an e-mail or letter to our addresses stated in our identification details). You may also use the model withdrawal form provided by us, which forms Annex No. 2 to these Terms.

8.3. However, even as a consumer, you may not withdraw from the Contract in cases where the subject of the Contract is:

8.3.1. the sale of Goods the Price of which depends on movements in the financial market that we cannot influence and which may occur during the withdrawal period;

8.3.2. the sale of alcoholic beverages whose Price was agreed at the time of conclusion of the Contract, while their delivery may take place no sooner than after 30 days and their Price depends on market price movements that we cannot influence;

8.3.3. the sale of Goods made according to your specific requirements, custom-made Goods, or Goods intended specifically for one consumer;

8.3.4. the sale of Goods subject to rapid deterioration or spoilage and Goods which have been inseparably mixed with other goods after delivery;

8.3.5. the sale of Goods enclosed in protective packaging which is not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery;

8.3.6. the sale of audio recordings, video recordings, audiovisual recordings or computer software sold in protective packaging if the original packaging has been broken;

8.3.7. the sale of periodicals, except for sales under a subscription agreement, and the sale of books not supplied in protective packaging;

8.3.8. the provision of electronic content not supplied on a tangible medium, if it was delivered with your prior express consent before expiry of the withdrawal period and we informed you that you have no right of withdrawal.

8.4. The withdrawal period under Article 8.2 of the Terms is deemed preserved if you send us the notice of withdrawal within that period.

8.5. In the event of withdrawal from the Contract, the Price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was paid, or to the account chosen in the notice of withdrawal. However, the amount will not be refunded before you return the Goods to us or prove that you have sent them back to us. Please return the Goods to us clean and, if possible, including the original packaging.

8.6. In the event of withdrawal from the Contract under Article 8.2 of the Terms, you are obliged within 14 days from the withdrawal to send the Goods to us, hand them over to us or to a person authorized by us to receive the Goods, while you bear the costs of returning the Goods to us. This does not apply if we agree to collect the Goods in person or through a person authorized by us. The time limit is preserved if the Goods were handed over for transport no later than on the last day of the period. You are, on the other hand, entitled to reimbursement of the Delivery Price, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered.

8.7. You are liable for damage in cases where the Goods are damaged as a result of your handling them in a manner other than necessary with regard to their nature and characteristics. In such a case, we will charge you for the damage after the Goods have been returned to us, and the invoiced amount is due within 14 days.

8.8. We are entitled to withdraw from the Contract due to depletion of stock, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has discontinued production or made significant changes preventing us from fulfilling our obligations under the Contract, or for reasons of force majeure, or if, even with all efforts that may reasonably be required of us, we are unable to deliver the Goods to you within the period specified in these Terms. In such cases, we are obliged to inform you of this fact without undue delay and refund the Total Price already paid for the Goods within 14 days from the notice of withdrawal from the Contract. We will refund the Total Price paid for the Goods in the same manner in which you paid it, without prejudice to our right to agree with you on another method of refund, provided that no additional fees are charged to you in this connection.

8.9. We are also entitled to withdraw from the Contract if you do not accept the Goods within 5 working days from the date on which you were obliged to accept them.

9. SUBMISSION OF SUGGESTIONS AND COMPLAINTS

9.1. As a consumer, you are entitled to submit suggestions and complaints in writing, by e-mail to: info@theaceramics.sk.

9.2. We will inform you of the assessment of your suggestion or complaint by e-mail sent to your e-mail address.

9.3. The supervisory authority is the Slovak Trade Inspection (SOI), Inspectorate of SOI for the Nitra Region, with its registered office at: Staničná 9, 950 50 Nitra 1, phone no.: 037/772 02 16.

9.4. If you are not satisfied with the handling of your suggestion or complaint, you may also submit a request for inspection electronically through the platform available on the website: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

10. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS

10.1. You have the right to contact us with a request for remedy by e-mail sent to: info@theaceramics.sk if you are not satisfied with the way in which we handled your complaint or if you believe that we have violated your rights. If we respond negatively to your request or do not respond within 30 days from the date it was sent, you have the right to submit a proposal for initiation of alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as the "Entity") pursuant to Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain acts, as amended (hereinafter referred to as the "Alternative Dispute Resolution Act").

10.2. The Entities are authorities and authorized legal persons under Section 3 of the Alternative Dispute Resolution Act, and their list is published on the website of the Ministry of Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

10.3. You may submit the proposal in the manner specified under Section 12 of the Alternative Dispute Resolution Act.

10.4. You also have the right to initiate out-of-court dispute resolution online through the ODR platform available at: https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297, or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

11. FINAL PROVISIONS

11.1. We will deliver all written correspondence to you electronically by e-mail. Our e-mail address is stated in our identification details. We will deliver correspondence to your e-mail address stated in the Contract, in the User Account, or from which you contacted us.

11.2. The Contract may be amended only on the basis of our written agreement. However, we are entitled to amend and supplement these Terms; such amendment shall not affect Contracts already concluded, but only Contracts concluded after the amendment takes effect, or Contracts under which we are to deliver Goods to you regularly and repeatedly. We will send information about the amendment to your e-mail address at least 14 days before the amendment takes effect. If we do not receive from you, within 14 days from sending the information about the amendment, notice of termination of the concluded Contract for regular and repeated deliveries of Goods, the new Terms shall become part of our Contract and shall apply to the next delivery of Goods following the effective date of the amendment. The notice period, if you submit such notice, is 2 months.

11.3. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, outages of subcontractors, etc.), we are not liable for damage caused as a result of or in connection with cases of force majeure or unforeseeable events, and if such condition lasts longer than 10 days, both we and you have the right to withdraw from the Contract.

11.4. Annexes to these Terms include a model complaint form and a model form for withdrawal from the Contract.

11.5. The Contract, including these Terms, is archived by us in electronic form, but is not accessible to you. However, you will always receive these Terms and the Order confirmation containing the summary of the Order by e-mail, and therefore you will always have access to the Contract without our assistance. We recommend that you always save the Order confirmation and these Terms.

11.6. No codes of conduct under Section 3(1)(n) of the Consumer Protection in Distance Selling Act apply to our activities.

These Terms and Conditions enter into force on 1 October 2023.

Annex No. 1: Model_Complaint_Form_for_Goods
Annex No. 2: Model_Withdrawal_Form_from_the_Contract